Fractional Client Operations Partner
Turn startup chaos into scalable momentum.
You don’t just need a support rep to answer tickets, and you aren’t ready for a full-time VP of Operations. You need someone who can do both: handle the day-to-day client experience while building the backend systems that let your team scale.
The Fractional Client Operations Partner retainer is designed for high-growth teams that need a dedicated operator to bridge the gap between Customer Support, Product, and the wider organization.
We step in to stabilize your queues, document your wild-west processes, and manage cross-functional projects - ensuring your customer experience doesn't break as you grow.
This retainer includes:
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High-Level Support Operations: Hands-on management of complex client inquiries and escalations (tier 2/3).
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System & SOP Development: Turning "tribal knowledge" into documented, repeatable playbooks for future hires.
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Cross-Functional Project Management: Acting as the liaison between Support and Product/Engineering to ensure user feedback actually shapes the roadmap.
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Ambiguity Management: We thrive in the grey areas; picking up undefined operational tasks and turning them into structured workflows.
Perfect for: Startups and small teams (10-150 employees) that need "Agency-Style Agility" with the dedication of an in-house partner.
Engagement & Billing Structure: All engagements are governed by a standard B2B Master Services Agreement.
To ensure predictable cash flow and alignment, this retainer is billed in two equal monthly installments (mid-month and end-of-month), with invoices sent slightly in advance of the due date.
